SERVICES SPECIALIST
We will support you from strategy and setup to execution and performance for your services business at the speed that fits your business
Ways we engage
Consulting
Full support for your services business from strategy, service definition, Sales approach, operating model and performance management
SME
Acting as SME support on ongoing projects and transformations as well as support M&A due dilligence projects
Board
Board member for Service companies or product companies with substantial Service ambitions and offerings
Interim
Short term interim Executive roles related to Services function or Excellence functions or CEO/COO for Services companies
Full support for your services business
How can we help you with your project?
1. Service Strategy clarification
Positioning, key drivers, expansion approach, sustainability and roadmap
2. Service offerings
Service definition and categorization, costing & pricing and establishing excellence functions
3.Selling services
Customer segmentation, service value proposition, sales approach and customer execution
4. Services Operating model
Delivery models, roles & responsibilities, organisation and governance
5. Process, tools and training
Process model, tools and systems and training
6. Service performance
Services P&L, targets, KPI's and activity progress tracking
The areas of support for your Services business is based on our proven Services framework
Offerings for the broader business
How can we help you with your project?
Transformation & PMO
Define and set up transformation program and PMO
Excellence functions
Setting up Excellence functions E2E
Overall Operating model
Evaluate and refine overall operating model
Ways of working on projects
- Clearly defined issues to be solved and using service framework to accellerate outcomes
- Focus on practical actions and implementation to move from design to execution
- Supporting lead Senior executive; CEO, COO, Head of Services, Head of strategy/PMO
- working with your team to drive impact – typically 10-20 days over 2-4 month
Selected cases
Key Activities
Customer segmentation with full cost allocation
Fit for purpose operating model with new organisation, processes and governance
Performance management establish through a dashboard roll out to all contract /sites
Country blueprint for global roll-out
Outcome
From negative Growth to + 6% organic growth
From 6% to +8% in profitability
Case
for IPO
Key Activities
Centralize Service excellence across operation
Establish Excellence to cover solution design, transition, Operational excellence for all services
Establish operational processes, tools and systems
Contract improvement plans
Outcome
Established a team of +40 Excellence experts
Drive end to end successfully on DK largest Facility management contracts
Key Activities
Create global team building on local resources from + 50 countries across +10 services +500 FTEs
Cleaning,
catering, security, technical services, Sustainability, transition, FMS, OPF,
Workplace, IOT
Drive global standards to deliver consistent services to global customers
Outcome
Global standards for best practice
Support winning multiple global customers and large local customers
Global
system roll out
Key Activities
Establish Service strategy, expansion model and roadmap
Service definition, framework, description and value proposition
Setup Service delivery operating model across + 60 business units and + 500 sites
Sales model and business performance setup
Outcome
Moving Services from unclear to core of the value proposition
Growing Service revenue from 400M to 1BN EUR with CAGR above 20% across all service areas with penetration from 15% to +33%, Highly margin accretive
Key Activities
Support client in establishing Service excellence function owning product and services, processes, systems and performance management
Establish team, organization, governance and modus operandi, COO coaching
Outcome
Accelerated and pragmatic implementation of Excellence
Industries supported
Services driven industries and product driven with services
